1. Provider and scope
The service is provided by N&M S.r.l. (VAT no. 14412880966, Via Santa Maria 32/22, 20061 Carugate MI, Italy) under the Milano Holiday Homes brand. These conditions govern bookings of tourist apartments made through this site. By booking, the guest confirms having read and accepted them.

2. Booking and confirmation
A booking is completed when we send the confirmation email. The person booking must be of legal age and is responsible for all guests indicated. The number of guests may not exceed the number stated in the booking: extra guests are not allowed.

3. Prices and payment
Prices are those shown at the time of booking and include what is stated in the apartment description; tourist tax is not included (see section 7). Payment is by card via Stripe or by bank transfer, in the terms and manner set by the selected rate. For bank transfers, the booking is confirmed once the payment is received.

4. Cancellation and change policy
Conditions for cancellation, changes, any penalty and refund depend on the rate selected and are shown in the summary before confirmation and in the confirmation email. In case of no-show or late cancellation, the terms of the selected rate apply.

5. Check-in and check-out
- Check-in: from 10:00 to 20:00. Arrivals after 20:00 must be arranged in advance and carry a supplement.
- Check-out: by 10:00.
Guests must complete the online check-in before arrival.

6. Documents and online check-in
By law all guests must be identified with a valid document, which is reported to the public security authority. Without document registration the apartment cannot be handed over, and a missed stay does not entitle the guest to a refund.

7. Tourist tax
Not included in the price; it is payable as instructed before or during the stay:
- Milan: €9.50 per person per night, up to 14 consecutive nights; minors exempt.
- Bergamo: 7%; minors exempt.
- Gallarate: €1.50 per person per night; minors exempt.
Amounts are set by municipal regulations and may change.

8. House rules
- Smoking is prohibited indoors; it is allowed only on terraces, where available.
- Parties and events are not allowed.
- Noise must be kept down out of respect for neighbours, especially between 10 pm and 8 am.
- Pets are accepted only on request and after confirmation, with a supplement.
- Guests must leave the apartment tidy and sort waste correctly.
Breaching the rules may lead to guests being asked to leave without refund and to charges for damage and extra cleaning.

9. Liability and damage
Guests are liable for damage caused to the apartment and its furnishings by themselves and their companions. The host is not liable for lost or unattended belongings, or for interruptions of utilities (water, electricity, internet) beyond its control.

10. Complaints
Any issue should be reported immediately, during the stay, to the contacts in the confirmation email, so we can act promptly.

11. Governing law and jurisdiction
These conditions are governed by Italian law. For consumers, the courts of their place of residence or domicile remain competent; in other cases the courts of Milan have jurisdiction.

Last updated: 28/09/2026.

Information on the processing of personal data pursuant to Articles 13-14 of Regulation (EU) 2016/679 (GDPR)

1. Data controller
N&M S.r.l. – VAT no. 14412880966 – Via Santa Maria 32/22, 20061 Carugate (MI), Italy
Email: [email protected] – Certified email (PEC): [email protected]

2. Personal data we process
- Identity and contact details: first and last name, email, phone number, address, country of residence.
- Booking data: stay dates, apartment, number and details of guests, special requests.
- Guests' identity data and documents, collected through the online check-in as required by law.
- Payment data: card payments are processed by Stripe; the Controller does not store full card details. For bank transfers we process the data needed to reconcile the payment.
- Browsing data and technical and analytics cookies (see section 9).
- The content of communications you exchange with us (emails, messages, reviews).

3. Purposes and legal bases
- Handling booking requests, the stay contract, payments and customer support: performance of a contract (Art. 6.1.b GDPR).
- Reporting guests' details to the public security authority through the Alloggiati Web portal (Art. 109 of the Italian Public Security Law), sending statistical data (ISTAT/Region), managing and declaring tourist tax, complying with tax and accounting obligations: legal obligation (Art. 6.1.c).
- Preventing fraud, protecting the properties and defending our rights, including in court: legitimate interest (Art. 6.1.f).
- Anonymous or aggregated statistics on site usage: for non-technical cookies, consent (Art. 6.1.a), which you may withdraw at any time.

4. Mandatory nature of data
Providing the data marked as mandatory in the booking form and online check-in is necessary to conclude the contract and comply with legal obligations. Without it we cannot confirm your stay or hand over the apartment.

5. Recipients
Data may be shared with: Krossbooking (booking and check-in software provider, appointed as data processor); Stripe (payments); the Questura / Italian State Police (Alloggiati Web); ISTAT and regional bodies; the municipalities of Milan, Bergamo, Busto Arsizio, Olgiate Olona and Gallarate for tourist tax; tax, legal and accounting advisers; technical, guest-communication and operational service providers (cleaning, access), only as needed. Data is never sold or disclosed to the public.

6. Transfers outside the EU
Some providers (e.g. Stripe) may process data outside the European Economic Area. Any such transfer is based on adequacy decisions or on standard contractual clauses approved by the European Commission.

7. Retention
- Contractual, accounting and tax data: 10 years.
- Identity documents: only as long as necessary for public-security formalities, then deleted.
- Contact data for enquiries that did not lead to a booking: up to 12 months.
- Cookies: for the duration stated in the cookie policy.

8. Your rights
You may at any time exercise your rights of access, rectification, erasure, restriction, portability and objection (Arts. 15-22 GDPR) and withdraw consent by writing to [email protected] or to the PEC [email protected]. You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it).

9. Cookies
This site uses technical cookies, necessary for the booking engine to work, and analytics cookies. On your first visit you can accept or reject them through the banner, and you can change your choice at any time in your browser settings. Analytics cookies are not installed before you consent.

10. Changes
This notice may be updated; the version published on this site is the one in force. Last updated: 28/09/2026.